Privacy policy

Privacy Policy

Last updated: [Insert Date]

Welcome to Less Bad Stuff (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.lessbadstuff.com.

1. Information We Collect

When you use our website, we may collect the following personal information:

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Payment details (processed securely via third-party payment providers—we do not store full card details)
  • Any information you provide when contacting us

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited
  • Time spent on pages
  • Referral website/source
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products to you
  • Communicate about your orders
  • Respond to customer service enquiries
  • Send order confirmations and updates
  • Improve our website and customer experience
  • Detect fraud and prevent abuse
  • Send promotional emails or offers (only if you opt in)

3. Payment Processing

Payments are processed securely through trusted third-party payment providers.

We do not store your full credit/debit card information on our servers.

Payment providers may collect and process your information according to their own privacy policies.

4. Shipping & Delivery Partners

To deliver your order, we may share necessary information with shipping or courier providers, including:

  • Your name
  • Delivery address
  • Contact number

This information is shared only for order fulfilment purposes.

5. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you promotional emails, product updates, or special offers.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly

6. Cookies

We use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember cart contents and preferences
  • Analyse website traffic
  • Improve performance
  • Support marketing and advertising efforts

You can disable cookies in your browser settings, although some website features may not function correctly.

7. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties only where necessary, including:

  • Payment processors
  • Courier/shipping providers
  • Website hosting/platform providers (e.g. Shopify)
  • Analytics providers (e.g. Google Analytics)
  • Marketing/email platforms

These providers may only use your information to provide their services.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

However, no online platform can guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil your orders
  • Meet legal/accounting obligations
  • Resolve disputes
  • Enforce agreements

10. Your Rights (POPIA)

Under South African law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion where appropriate
  • Object to certain processing
  • Withdraw consent for marketing

To exercise these rights, contact us.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for their privacy practices.

Please review their privacy policies separately.

12. Children's Privacy

Our website is not intended for children under 18 without parental supervision.

We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Less Bad Stuff
📧 maya@lessbadstuff.com
🌐 www.lessbadstuff.com